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Originally Posted by Ralph Sir Edward
Am I misinformed?
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I was mistaken. You get a different device back.
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Replacement devices (iPad or iPhone) are technically considered “refurbished” but, as a company who puts extra care into every little detail of the experience, refurbished to Apple means “almost new” to most users.
As is the case with iPods and iPhones (and will likely be the case with the iPad) the “refurbished” unit will come with a new exterior case so even if your previous unit did have a few superficial scratches, you’ll end up with a fresh and clean device.
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Arranging for a replacement can be done by calling AppleCare or through Apple’s website. Additionally, users can get service through the Genius Bar at their local Apple Store. Once the initial iPad demand settles, Apple Stores will begin to carry additional iPads as “service parts” which means that, should you need a battery replacement, you can simply walk into an Apple Store, pay your fee and walk out with your replacement.
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I bought a refurbished iPod four or five years ago...still works. And yes, the non-replaceable battery still holds a charge.
