Hello Amalthia,
My name is Evelyn from Sony electronics the SonyListens Team. I do apologize for the problems you are having with your reader. Please contact us at
Sonylistens@am.sony.com so that we may assist you. Include a brief description of the device, the problem, and your contact information. We look forward to hearing from you.
Best Regards,
Evelyn Perez
SonyListens Team :-)