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And this morning, a rap on the door alerted me to Purolator dropping off a package. Turn around time from when I first got in touch with Kobo Support to receiving a unit was 13 days (contacted them on the 13th, received packaging material on the 15th, dropped the broken unit off a Purolator pickup at Staples on the 15th, received the new unit on the 25 th).
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