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Old 04-24-2011, 12:25 AM   #24
graycyn
Wizard
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Posts: 1,591
Karma: 11722446
Join Date: Aug 2010
Location: NE Oregon
Device: Kobo Sage, Pocketbook Era, Kobo Forma, Kindle Oasis 2
Quote:
Originally Posted by digiSara View Post
But if you click on the "more" under "eReaders" it states: "eReading Devices
You can read this item on your Kobo eReader (or other select electronic reading devices). The Kobo eReader lets you carry your whole library with you, so that you can read on the go. Check out our demo for more information!"

It's not that obvious when there is no ePub option (unless you know to look for missing information). It could be made clearer.

The helpdesk should help with this though.

You got it in one! As someone who had never visited the site before, the notation that it could be read on an e-reader made me assume that I would be downloading an Adobe DRM epub. Because of not being familiar with the site, I had no idea that there was some other weird format available that was only good for reading through my browser. Trust me, if that had been clear, I'd not have purchased! I assumed once purchased, that I'd be able to click a download link in my online library. And that's where I discovered that I couldn't download it.

Not sure if the 39 cents is worth the bother of doing a ticket or not, but I may, if only to let the powers that be know they need to make the site more clear on what you are getting.
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