Quote:
Originally Posted by SensualPoet
There is also a crystal clear entry in the Overdrive Help - FAQ, which I assume is generic and not specific to Toronto Public Library, with the title: "Borrowing Help ... Can I return items early?" which includes click-by-click instructions on how to accomplish this. Yes, this feature could be more prominent; but curious customers can easily find this info.
|
Most people won't read the FAQ when they think they know what to do. This needs to be right there on the front page in a way that people will see so they can then go read the FAQ.