Quote:
Originally Posted by simple dave
Dictionary support would have swung it for me, if not for reading day after day on Cybook subforum about faulty cybooks and bad customer service. I'm waiting for Bookeen to iron out their problems then I will buy one. Though the way it seems to be going it will probably be Cybook Gen4.
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Don't forget, though, that it's always the minority with problems who (naturally) are vocal. Bookeen are shipping 2000-3000 Gen3's a month. How many faulty machines have we heard about here? A handful? It's unfortunate for the people who have them; that's obviously true, but I don't think that one can generalise and say that the Gen3 has any reliability issues beyond the norm.
Poor customer service appears to be the norm for small companies, regretably, and even the big boys such as Sony seem to fall down in that department on fairly frequent occasions. Yes, it certainly needs to be improved!
I'd recommend the Gen3 to you without hesitation, Dave.