@firekat
I have been in contact with iRex since Day 1, and they were very unresponsive at first, but by now it feels like they are actually looking quite good when it comes to customer support, at least that's the picture I get.
I sent emails there by gmail, web.de and freenet.de over the years, never had anything bounce back! Of course it seems silly that your mails should bounce if they sent a message to you at that address...no idea how that could happen...
About calling them: don't you have a "local" customer support center that you can call? We have one here in Germany, I know there is one in the US...as I don't know where you live I have no idea whether there is such a solution for you, but there should at least be a callcenter/service center that has the same or similar timezone...if not, then I guess you'll have to get up really early or stay up really late to get through...
