Quote:
Originally Posted by Meemo
I suspect the delay is due to the fact that they're phasing out this version of the Literati and supposedly coming out with a new one - they may not have enough to go around. Might be waiting for some to come in so they can refurbish them or something. Of course if that's the case they should just tell you that, but they probably don't want to have to say that out loud.  |
Here's my latest update. I called their customer service again yesterday. I was told that my replacement has not yet shipped, and the guy said he had no idea when it might because they are out of these and waiting for more. I asked him if they were still producing new ones or are they doing refurbs. He told me they are producing new ones. But of course someone else told me 2 weeks ago that mine had shipped. The guy I talked to yesterday told me to call back every 3 days and ask about my replacement. I didn't get upset with him on the phone, but I bet they are getting a lot of irate phone calls. I just figure it doesn't do any good to fuss at a customer service rep who has no control over my replacement anyway. So....I guess I'll just call back about once a week until something happens!