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Harry, if Bookeen is truly not receiving all the email sent to them, don't you think they should fix? That's rather serious to have people believing that they just don't care about support. All they need to do is create a data entry form on their website for support and no chance of lost email. Why isn't Bookeen doing what they can to help their customers? Because either way it's their FAULT! Wither they lose email messages or they don't respond. And both are bad.
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