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Old 04-21-2011, 12:34 PM   #8
porkupan
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Posts: 556
Karma: 1057213
Join Date: Sep 2006
Location: North Eastern U.S.
Device: Sony Reader
Quote:
Originally Posted by tahunasky View Post
I have emailed them 3 times (including proof that it was delivered to them on 31/3) over the last week and have had no reply to my emails asking what the repair status is - where before within 24 hours they would usually reply when asking what i should do to get it repaired under warranty.

How long should i wait before trying to take this further as its been in sony's possession for 3 weeks now and the guy said it would be exchanged so i would think it would only take a couple of days to sort that out ????
I had a problem with the non-working bottom half of the touch interface. Waited about 3 months for the replacement unit to finally arrive. And that was after several calls into the repair center's hotline. I suspect Laredo is not getting a lot of replacement units, and they really don't have any procedures for fixing hardware (other than issue a replacement). If the solution requires a simple hard reset or reflash, they may be able to help.

In any case, it's always better to call them, talk to a real person (probably in India, but alive).
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