|
I will not defend the Kobobooks.com search function. It works well enough for me but I am generally looking for something very specific; the site is not optimised for browsing randomly. No question: Amazon has that down best of anyone.
I have always had good results from Kobo customer service: but then I have always used their e-mail ticketing system. I haven't phoned because I can describe in words much more specifically an issue than I could on a phone call. Replies have been prompt; and there is a record of the transaction.
I've ordered about 50 books and none of them have been blank; all have downloaded well as ePub for backup; all seem to open well on both Kobos and on my Blackberry Torch. I also have yet to find a book I want to order where the coupon code didn't work.
So, I'm a pretty happy camper.
I happen to think there is room for more than one player in the world. The Kobo nicely complements my Kindle 3; I have a choice of booksellers and can be guided by price or format or availability; each has built out a "platform" where my cloud library can be accessed by native e-ink device or phone or tablet or PC; and each is working hard to develop international markets.
Contrasting to what B&N is doing with the Nook (and, B&N as a corporate enterprise is not exactly in the picture of health) or Sony which appears content to sit on the sidelines and tread water ... I'm delighted to see the aggressive, bold moves by Kobo and their obvious commitment to their product.
|