[halipleumon]

So earlier this month I posted a frantic post about the unexpected death of my ereader (PRS 350). After the frustrating experience speaking with customer service, I called a local Sony store and received more competent service. I shipped it off that very same day (April 7).
The status query for repairs are not accessible through the internet. With great reluctance, I called the repair department call center. All they were able to tell me was that the status was "in repair" vs "waiting for parts" or any other status that might prevent a speedy return.
This in itself worries me, since it seems that the information a representative actually has access to seems severely limited. Instead of checking whether or not the reader was received/diagnosed, I was just assured it'd be sent off this weel for sure. This assurrance doesn't seem grounded in anything more than it's been quite a while to wait for this damned thing to be shipped back.
Has anyone else had a crappy experience, and have any advice?
I kinda don't wanna wait til the end of the week to find out if it'll be shipped, because I'm not confident in that outcome. However, I don't think they'll be able to give me much info.
Is there a complaint center? Do they actually work to help you after placing a complaint?
Thanks.
Sara