Hello Tessie6,
My name is Evelyn from Sony electronics the SonyListens Team. Please e-mail us at
sonylistens@am.sony.com and include a brief description of the problem you are having with your device. Also please include your contact information so either I or one of my SonyListens members can contact you. Thank you.
Best Regards,
Evelyn Perez :-)
SonyListens Team