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My conclusion is that if a group of people form a picket line on the sidewalk there will be another group of people that complain that sidewalks were intended for walking and not for people to stand around with signs.
Industries with healthy competition understand the importance of customer satisfaction and that you can't measure it based on sales statistics alone. The publishing industry better wake up that they have a lot of very angry customers and that they have to measure customer satisfaction beyond staring at current sales statistics.
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