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Well, we purchased it using our Discover card which carries an additional warranty (it doubles the man. warr.). We thought to contact them about it, to see if that could kick in. After hearing the timeline of problems, and the lack of resolution from the manufacturer, they were going to take it to B&N. I called to alert them that Discover card would be pursuing it, and all of a sudden, they want to help me. So, if this works out, I'll be back in business with my unit. yeaaa!!
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