Quote:
Originally Posted by KlondikeGeoff
As a Sony Reader owner for more than a year, I've read far too many sad posts on that forum about Sony's unwillingness to stand behind their product when he screen breaks or otherwise stops working, or anything else goes wrong.
|
Maybe I was lucky or smart or whatever, but I have nothing but praise for how Sony eventually stepped up and did the right thing for me when my 505 screen broke. I had folks here at MobileRead tell me that they were absolutely sure it was my fault and that I deserved it. I had others tell me that I should go 'postal' on Sony. I chose a gentler, nicer course and now I'm so happy I did. The manager of the book reader program stepped up and simply replaced it. I would even have been happy with a reasonable repair cost - the near full retail estimate I initially received was frustrating. Glad to hear that your Kindle is getting replaced.
PCH