View Single Post
Old 02-15-2008, 03:45 PM   #8
PHugger
Connoisseur
PHugger can illuminate an eclipsePHugger can illuminate an eclipsePHugger can illuminate an eclipsePHugger can illuminate an eclipsePHugger can illuminate an eclipsePHugger can illuminate an eclipsePHugger can illuminate an eclipsePHugger can illuminate an eclipsePHugger can illuminate an eclipsePHugger can illuminate an eclipsePHugger can illuminate an eclipse
 
PHugger's Avatar
 
Posts: 94
Karma: 8443
Join Date: Oct 2007
Location: NJ
Device: Kindle 3G, Sony PRS-505
Quote:
Originally Posted by KlondikeGeoff View Post
As a Sony Reader owner for more than a year, I've read far too many sad posts on that forum about Sony's unwillingness to stand behind their product when he screen breaks or otherwise stops working, or anything else goes wrong.
Maybe I was lucky or smart or whatever, but I have nothing but praise for how Sony eventually stepped up and did the right thing for me when my 505 screen broke. I had folks here at MobileRead tell me that they were absolutely sure it was my fault and that I deserved it. I had others tell me that I should go 'postal' on Sony. I chose a gentler, nicer course and now I'm so happy I did. The manager of the book reader program stepped up and simply replaced it. I would even have been happy with a reasonable repair cost - the near full retail estimate I initially received was frustrating. Glad to hear that your Kindle is getting replaced.


PCH
PHugger is offline   Reply With Quote