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As to where I am, I am in the US. As to why I am looking, I had problems right out of the box (Christmas), but it finally culminated in complete shut down a week and a half ago. I have been having difficulty with the customer service (have been for some time, long story). In trying to find someone other than the standard customer service line, I ended up finding a long list of negative reviews on warranty service, repair or replacement with the nook. It seems that I am not alone. My husband feels terrible that the gift has been causing so much headache, and wants to just figure out who is best to deal with and replace the gift. He feels it is not worth the treatment we have gotten for the last 4 months to try to get them to honor the warranty.
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