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Sorry you had a bad experience w/ Amazon customer service. For what it's worth (although I'm sure it's not worth too much to you at the moment) that's kind of rare, from everything I've seen.
As far as the problem with kids accidentally purchasing books, there are two lines of defense:
1) You can get a refund for any purchases you didn't mean to make. (I'm not sure what the process is for that, but I'm sure someone else here knows.)
2) You can go into your account on the Amazon homepage and disable one-click ordering. The downside to this (and you'll have to decide how big a deal this is for you) is that you'll have to download from the website on your computer, and transfer the files via USB.
As far as the cover question: I've had my unlighted cover since Christmas, with no problems, but that was bought from Amazon. I can understand your frustration, but I also understood the position that the customer service person took at Amazon: Amazon (as far as I know) can't police Best Buy's inventory. They can stop selling the defective covers, of course, but they can't stop Best Buy from selling them. All they could possibly do is to buy them back from Best Buy. I assume that the generous policy they have regarding replacing the covers (bought from Amazon) means they're less than eager to buy back covers from retailers they sold them to. The good news is, if the cover doesn't work for you, you can return it to Best Buy and get one from Amazon.
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