[twowheels]

After all of the claims that I've seen online about how awesome Amazon's support was for the Kindle I was really surprised by my recent experience...

I e-mailed Amazon with a question about giving a child a Kindle and protecting the account from purchases via that Kindle (requiring a password for that Kindle to buy books). The response was rather terse and of course offered no solution. I also sent a suggestion for a feature that I'd really like to see, and the response was also terse... whatever, I didn't expect much from that.

Today, my gf bought a Kindle as a gift for her dad. Ignorant about the issues with the unlit cover, she purchased one. I called to ask if this was a re-released version that resolved the hanging/rebooting issues or some old stock that Best Buy still had. The first guy barely spoke English and didn't know anything about the problem. He then transferred me to another person who knew of the problem, but didn't seem very helpful. I wasn't asking for a replacement, I was merely asking if it was possible that it was a new version that we wouldn't have to worry about. She wouldn't answer my question about whether they'd completely stopped selling them [even through third parties] or not, it was very strange -- kept telling me that it was up to Best Buy to control their own stock (not if Amazon refuses to sell them the cover!). I finally got fed up and ended the call, deciding to return the cover just in case.

Apparently Amazon doesn't like me, even though I made $50 worth of purchases from them this week alone and had just told them that we'd bought three Kindles today as gifts!