Quote:
Originally Posted by gwon
For me, the number one reason why I buy Apple products is because of the great customer service I get. Are there limited choices? Yes there are. Do all of the work, and are all of them supported by the manufacturer? Yes they are. So in the end, having a choice of 10-20 different devices with only 2-3 being viable is the same limit in choices I can make.
I think it's great to see competition. But as we sit and watch everyone pull away from working together on video standards and other opportunities for competition to be about the individual companies' abilities to innovate, I worry that this will just turn into an ugly fight instead of a great consumer experience.
This mobile device marketplace regarding hardware and software is going to be good for the world economy, only if we don't build all this up and throw must of it away.
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Apple service? You must be speaking for the US here. In Hong Kong and Taiwan their service stinks to high heavens, as family and friends had the "pleasure" of finding out on numerous occasions.
Examples are: trying to weasel out of a service claim with no sound after only 5 days of usage on a new iphone 4, they want around 300 USD to fix a Wifi module on a 14 month old phone, etc, etc. I could go on.