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Perhaps my objections come from the fact that I tend to think well of everyone. I don't assume anything about anyone, especially someone I have not had any kind of contact with whatsoever. The OP posted here, not her mother, and no one really knows what kind of relationship she has with her mother. People do not always become jerks because of their parents, sometimes people have wonderful parents but the child is. . .not so much. I just think it's unfair to malign the OP's mother when we have seen no posts from her saying that the initial $50 gift card was not enough. I think the OP was oversensitive about the idea that through a glitch, either her own fault or the fault of the Kobo system, her mother started out with 2 $50 gift cards and then one was taken away. As a mother myself, I'd rather my kids didn't spend any money on me so if something like that happened I'd probably be upset about the excessive amount of money spent on the 2 gift cards.
As for my own opinion about the poster's situation, no, I don't think Kobo owes her anything. She should have checked to see if the initial order actually went through before initiating another one. I think Kobo went above and beyond by offering her a free book and I think spending $38 on a gift set was excessive.
My issue was with the characterization of the OP's mother who isn't even here to defend herself.
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