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fkbsar · 04-16-2011, 11:35 AM

UPDATE: In my consideration Augen has the worse Customer/Repair Service that I have dealt with so far. My E-book arrived at their service department on March 8. It was working when plugged in but would not hold a charge when unplugged so I had to use it plugged in all the time. After calling several times to check on a battery replacement (was falsely told twice that it was repaired and would ship the next day). I finally got my e-book back today. IT IS NOT WORKING AT ALL NOW! I don't understand how they could send it back not working in any capacity. I've contacted them through their website and will be making a call on Monday.

04-16-2011, 11:35 AM	#2
fkbsar Junior Member Posts: 7 Karma: 10 Join Date: Feb 2011 Location: Indy Device: Augen	UPDATE: In my consideration Augen has the worse Customer/Repair Service that I have dealt with so far. My E-book arrived at their service department on March 8. It was working when plugged in but would not hold a charge when unplugged so I had to use it plugged in all the time. After calling several times to check on a battery replacement (was falsely told twice that it was repaired and would ship the next day). I finally got my e-book back today. IT IS NOT WORKING AT ALL NOW! I don't understand how they could send it back not working in any capacity. I've contacted them through their website and will be making a call on Monday.