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kindle CS sometimes don't read emails. I suspect it is the offshore replies. They seize on a word in the email, which is usually not a relevant word anyway, and then create their response all around that word. And at the end ask you if it was helpful. So if you have the patience, you click on the No link and then try to respond saying why it wasn't helpful and then try again to get your original problem sorted. Which of course means you end up ringing them.
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