Quote:
Originally Posted by curtw
I also finally heard back from Sony's tech support. They seem to confirm what I suspected--that a file in the install has become corrupted. Unfortunately, that file is not removed during an uninstall (and is not overwritten if it's found during a re-install), so they told me to uninstall thusly:
I hope this helps somebody. It worked for me (i.e., I did not ever have to re-format my reader).
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Thank you very much for sharing this information. I have followed the instructions, and I am pleased to type I can now fully begin to enjoy my reader and its accompanying software.