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Bad customer service with a side of bad customer. Mistakes happen, and the offer of a free book was generous considering it may have been customer error that caused the double purchase. A $50 gift card is a very nice gift. I wouldn't think someone was cheap at all for giving me $50 as opposed to $100. I would actually feel the $100 is too much and be uncomfortable taking it, even from family. Of course, I'd take it if they insisted hehe
But, the OP is right in being upset that they didn't really read through her messages. I have had that before with other businesses, and it is very aggrivating. Hi, did you even read my email?!
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