|
I've never had to return anything related to the Kindle, but I thought the way they handled the cover debacle was pretty spot on. I've also found their customer relations department to be pretty responsive (even if not all that helpful). I contacted Jeff Bezos at one point about the issue of publishers removing the text-to-speech from their e-books, and I got an e-mail and personal phone call from one of their executive customer relations people to discuss the issue. I was kind of impressed by that. I'm used to getting ignored (or at least getting bland form letters) when I send complaints to companies.
|