Quote:
Originally Posted by Nicky4
So I bought a kindle a bout 3 months ago, then out of the blue i pick it up of my desk and there is a crack on the screen, all lines. A simple reset didn't help. It was cracked. It has been a total mystery to me as to how it happened. After contemplating for hours I finally though of the only possibility... my cat! I don't have no evidence but it is the only explanation.
So i rang up and said the screen was cracked, there are lines and general cracked screen shape to it. I told him i do not know how it happened sa it was on my desk! He asked me if i have dropped it or given it any force to which i replied no. I was expecting him to say "I'm sorry sir we do not cover accidental damage". Instead he says he has sent out a new kindle and it should arrive within 2 days! he has requested i send the broken one back.
This was good at the time, but now i am wondering if when i send the kindle back they will claim it has taken excessive mishandling... would they request the new kindle back, if that was the case?
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Wow!! I just called customer (actually they called me at my request, took one minute for the phone to ring after my request) service.
Last night a friend was coming over and I'd asked him for his input on what glue I should use to repair the split 5-way-switch on my kindle 2.
What happened was (I told this whole story to the customer service rep) about 2 or 3 weeks ago my 2 year old kindle 2 fell off a table (first time ever) and a week after that the 5-way-switch split into two parts. So I finally had an excuse to get myself a kindle 3 (the positive result of this accident). The Kindle 2 was still usable, but I had to be real careful when using the 5-way-switch or it would do something other that what I was trying to do.
My friend brought along some Gorilla Glue, but in our discussion he asked if I'd called customer support about the problem. I hadn't even thought of it as I'd figured that it was way beyond any warranty claims as it was purchased in early March of 2009.
So we didn't attempt a glue repair and this morning I was on the phone with Kindle customer service. He listened to my story and said that the situation was covered and I'd get a replacement on Saturday (two days). He sent an e-mail with a link in it to a web page with a return mailing label (prepaid UPS) and that when I received the replacement I had 30 days to put the damaged one in the packaging and send it to Amazon.
All I can say is WOW!!!
And now I can give the Kindle 2 to my wife.
WOW!!
–
Alan
