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Oh, the other thing you can try (something I have to do if the book is at Borders, quite often), is to install the Kobo Desktop App. It's more work, as you have to search for the book in the store, then click on "Download" (a price will show instead, for non-free books). It will then download to the app (which you can minimize), then open the Kobo library and you should see the download button in your library.
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