MobileRead Forums - View Single Post - Kindle customer service too good to be true!

Nicky4 · 04-13-2011, 11:06 PM

So I bought a kindle a bout 3 months ago, then out of the blue i pick it up of my desk and there is a crack on the screen, all lines. A simple reset didn't help. It was cracked. It has been a total mystery to me as to how it happened. After contemplating for hours I finally though of the only possibility... my cat! I don't have no evidence but it is the only explanation.

So i rang up and said the screen was cracked, there are lines and general cracked screen shape to it. I told him i do not know how it happened sa it was on my desk! He asked me if i have dropped it or given it any force to which i replied no. I was expecting him to say "I'm sorry sir we do not cover accidental damage". Instead he says he has sent out a new kindle and it should arrive within 2 days! he has requested i send the broken one back.

This was good at the time, but now i am wondering if when i send the kindle back they will claim it has taken excessive mishandling... would they request the new kindle back, if that was the case?

04-13-2011, 11:06 PM	#1
Nicky4 Junior Member Posts: 2 Karma: 10 Join Date: Apr 2011 Device: Kindle	Kindle customer service too good to be true! So I bought a kindle a bout 3 months ago, then out of the blue i pick it up of my desk and there is a crack on the screen, all lines. A simple reset didn't help. It was cracked. It has been a total mystery to me as to how it happened. After contemplating for hours I finally though of the only possibility... my cat! I don't have no evidence but it is the only explanation. So i rang up and said the screen was cracked, there are lines and general cracked screen shape to it. I told him i do not know how it happened sa it was on my desk! He asked me if i have dropped it or given it any force to which i replied no. I was expecting him to say "I'm sorry sir we do not cover accidental damage". Instead he says he has sent out a new kindle and it should arrive within 2 days! he has requested i send the broken one back. This was good at the time, but now i am wondering if when i send the kindle back they will claim it has taken excessive mishandling... would they request the new kindle back, if that was the case?