Thread: Bad customer service experience with Kobo
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Old 04-13-2011, 03:16 PM   #60
queentess
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Quote:
Originally Posted by Elfwreck View Post
In this case, Kobo owes her the free card--she authorized purchase of *one* card. If Kobo wanted to cancel the extra, they should've sent out an email saying "we accidentally sent you a second gift card, which won't work" rather than leaving it up to the person they charged to explain Kobo's glitch.
It did:

Quote:
Originally Posted by unicorn1 View Post
No, you must not have ever purchased a gift card for giving. When you purchase one it sends the recipient an email and a picture of the gift card showing the amount. In my case she was sent 2 separate emails showing she had 2 gift cards for $50. It would also show she had a $100 credit in her account. Then when they took one back it sent her another email saying her gift had been CANCELLED. I'm not going to argue with you people. I have one word for the day and it's ACCOUNTABILTY.
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