Quote:
Originally Posted by CommanderROR
So far this whole process has been extremely smooth, nothing compared to the chaotic procedures iRex had in place when the Iliad first appearedin 2006... 
Anyone else seen progress yet? |
Will drop off box at UPS later today ... Can't say I entirely agree with you on "extremely smooth," particularly in terms of instructions ... they seem to apply mostly to returns and not repairs; I mean, did you really include all the cables and stuff when you mailed it back? And a copy of your original purchase order? I figured a copy of their last email and ticket number should be enough... Finding the tracking number for the box in their email requires cunning and persistence, too ... Last time, there were no pouches for the label and customs forms, this time there's two. Plus, here in the US, the empty box arrives via DHL, but has to be sent by UPS, which confused the hell out of me last time ... I'm glad I know the drill now....
Alright, I'll admit it - I'm just grumpy because I'm facing two weeks or so without Iliad...