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The whole point of the OP was that she didn't get what she wanted when she complained. Ok, that sucks, I hate when that happens. I think shes perfectly justified to feel like that, but when she came to a forum to complain about the service she received rather that contacting Koba it seems like a waste of your time.
We have all had customer service experiences that we weren't happy about, some of us have even felt the need to complain incessantly about it to anyone that will listen, but thats not going to solve the core issue.
You came asking advice, accept that the advice given isn't what advice you wanted and get over it. The people that frequent this forum have given an opinion, nothing more.
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