Well, I finally did it. Broke my White first-gen Kobo's screen. It was in its purple leather Kobo pouch in my sports bag. I chucked it into the back of the car late last Sunday night and a couple other things too. When I got home and unpacked it, I saw immediately that something had pressed into the screen, maybe the edge of a book? Something with a sharp corner at least. The screen was wrecked !!
I was devastated! Even started thinking... Nook..? Kindle...? Ipad...??!!! <naw>
Then I had an
I'll call the Kobo technical support number at 8:30 PM on a Monday Night - and they answered, with a real live person no less!
I told them I'd broken the screen and would like to know how much it would be to get it repaired! (After looking at alternatives, tablets really, I decided to go with the Kobo anyways, it does it's single job better than all those multi purpose, heavy gadgets).
The lovely lady at Kobo told me to send it in and they'll repair it FREE!! WOOT! This is a fairly new policy apparently and I am extremely lucky that it applied to yours truly. Two days later, I receive a Purolator envelope with a cardboard box enclosed with instructions and a prepaid waybill.
I packed it all up and sent it off to a Toronto address last Wednesday and today (Tuesday April 12th) I received a brand new (refurbished maybe) Kobo, exact same model and look as my original. It was as if it was fresh out of the box, 100 classic books on it and a recent firmware too.
All I can say is that
THESE GUYS ROCK!!!! I think I may have been rude to the person on the phone because I interrupted her several times telling her how awesome they were!
tl:dr I messed up, broke my screen. Called Kobo, Kobo graciously took it back and replaced it all for FREE. I love Kobo!
And will continue to support them!!