Thread: International service fee for Kobo purchases?
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Old 04-11-2011, 02:28 PM   #50
MrsJoseph
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Join Date: Dec 2010
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Quote:
Originally Posted by Valierose View Post
Like a few other posters I received an "International Fee" on my checking account a couple of days after Kobo actually charged me for my ebook purchase. I called my credit union to ask them what this charge was as it was listed as an ATM transaction on my online statement. The representative confirmed that it was a separate charge from Kobo from their billing company and since they are an international company they charge a 10% fee of the amount of the purchase. I was not too happy about this charge even though it was .14, only because when it is not disclosed and you are not expecting it, it is an unpleasant surprise. I have not ordered any more ebooks from Kobo since I learned of the mysterious "international fee" that is tacked on. I sent an email to their help email address to find out more information and that was two weeks ago and I have not received a reply yet.
When I called them they claimed that it wasn't them - it was my bank.
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