Quote:
Originally Posted by PG4003
This happened to mine. You won't spend all day on the phone because all they tell you is to do the Reset button. If that doesn't work, they'll tell you that they'll send you a box and a mailing label to return it for a replacement. I speak from experience, I called them on March 10th, took 2 weeks to get the box and label, and as of today, April 11th, I'm still waiting for the replacement.
|
Here's an interesting twist, IMO: Got off the phone w/ CS. After establishing that the device is indeed deader than a doornail, she first tells me that it's supposed to recharge while turned ON. ??? Somehow, I don't remember that. When do you ever shut it off, then? I have been leaving my shut off while recharging, then turning it on for the thirty minutes or so of peace and quiet I get at the end of the day to be able to read! But, okay.
Second -- she wants me first to call Best Buy, Kohl's and JC Penney locally to see if they have one on hand for me to exchange, and if not THEN to call them back so that they can exchange it for me.
