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Old 04-08-2011, 03:30 PM   #7
Noah98
Eccentric
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Posts: 510
Karma: 342150
Join Date: Dec 2009
Location: Florida
Device: The nook, ipad 3, Kindle Fire HD (8.9), Kindle Paperwhite
Well, my issue was finally resolved with a lot of ranting and raving!

I called today and set up my Genius Bar appointment. They assured me (three times over the phone) that everything would be fine and that they had a replacement unit for me. When I got there they said, "I'm sorry, we don't have any more units. We can order one for you and you should get it in a few weeks." Needless to say after a 40 minute drive and taking part of the day off from work, I was pissed.

The tech got real nasty with me and told me that i was lucky to even have one since they are so scarce. He also informed me that backlight bleeding is no big deal, even his unit has it.

After a lengthy argument I asked for a refund. Suddenly a worker came up and said that he found the unit that was set aside for me. I was then prepared for the exchange when the manager had a 15 minute pow wow with her employees since she had trouble seeing the defects.

Eventually I got the new unit, even though the manager made the comment "Your eyes must be much better than mine!" I opened it in the store and checked, even though they weren't thrilled with the idea, and lo and behold, a perfect unit!

Very frustrating, but I'm glad it's over!
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