Quote:
Originally Posted by Mortis
Your being multi-lingual has nothing to do with what I was saying, I was commenting, in part, to your comment earlier:
"how about this; Americans want to be able to speak to someone that they feel they have a snowball's chance in hell of understanding and vice versa. as well as not having the responses so completely stuck in a script that you may as well be beating your head against a computer"
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I have to say that it is the "script" that the call centers have to follow that makes me want to beat my head against a wall. EVERY time I've had to call AT&T about my internet connection we have to go through this whole song and dance about resetting the modem, etc, etc, even when my internet it working fine and only the e-mail is down. (Or something similar.) I've gotten to the point of saying things like, "I can't get to the modem right now, my baby is asleep in that room, so let's move on to the next step." They don't like it, but eventually they will move on. So so so aggravating, though!!