Whilst awaiting the FW update on the new Literati yesterday, I plugged in the JB and let it charge fully overnight.
FW version ? HAHAHAHAHA - it won't say - just flops back to the menu.
I told you it's gone nutty.
It looks to me as if it could use a total erasure - if such was possible other than by it's maker...
BTW Ken...I am a career technician in my mid-50's who does tech support for all my own business clients and their severely non-technical staff members.
I tell you this because it has:
1) taught me to speak with great care to the non-technical but otherwise very good people.
B) made me a bit hyper-sensitive if/when I get the impression that someone may be 'talking down' to me in exactly the manner I need to employ with non-technical folks.
As I said very carefully in an earlier post in this very same thread - I have DONE all this stuff over and over and even with guidance.
Are you claiming to have new/improved methods for fixing this JB ?
If so - great !!!
(If not, why would I simply re-do the same stuff to get the exact same results ?)