Quote:
Originally Posted by Mortis
I find it amusing that people still think the world speaks English. I can't feel for people who refuse to try and understand someone who's English is not their first language. Most people who speak English as their first language, only speak one language which is sad, really. I feel ripped off not having learned a second, third or even forth language. My wife speaks 3 languages well and 2 others ok, her English is as good as any Canadian or American, better than most Malaysians to be sure, but almost everyone here speaks 3 languages. I worked with people who were learning English as their 5th, 6th even 7th language, it changed my views a lot, I started learning my first second language, but I'll never be proficient at it.
Call centers have been in India for years and I'll bet you wouldn't know it, these companies spend billions of dollars to "Americanize" the operators. Good call centers are almost seamless or so I'm told, I have never needed one, I can still read a manual.
So for anyone that is upset by having to talk to some foreigner about their products remember this. How many people do you know that would do that job for what these people are being paid. I doubt you would want the job, the average here in Malaysia is RM1500/month ($500 usd). Could you afford to live on that wage in any state, province or territory in a developed country? If you can you should write the book, you would be a millionaire! Companies like Dell and IBM (to name a few) keep their costs down, and making it affordable for you to own their products, this means you get telephone support from a 3rd world country.
If you are unhappy with this level of support, you should consider buying products that don't use out-sourced call centers, good luck finding any! I think you would be very surprised where your calls are rerouted.
|
I am multi-lingual, so a lot of that argument does not pertain to me.
as far as corporate cost cutting.... that is a HUGE issue in the states. I have been aware for an extremely LONG time how outsourced these jobs are. as a technician there are many times I had absolutely no choice but to call these centers. sometimes it is for something as simple as an activation code. it is no longer possible to actively avoid companies that outsource as they are in EVERYTHING! I have been outsourced for tech support for my personal telephone account, not even working on something special.
the standard "people wouldn't work for the rates that are paid..." has achieved BS level. unemployment is rampant in this country. these corporations that are making money hand over fist by catering to Americans should be employing Americans (or whatever country they are servicing). it is corporate greed that migrates these services into countries that can get away with sub-standard pay, not to mention avoiding a great deal of taxes
Quote:
Originally Posted by FlorenceArt
Well at least I suppose you don't have to PAY to talk to an incompetent highly untrained person. In France all call centers are on paying numbers. Consumer associations managed after fighting for several years to get a ruling that the billing only starts AFTER you spend hours waiting for a human to answer, but that just makes me angry just looking at the telephone. And if you call a paying number from a mobile phone, you have to pay a surcharge to your mobile operator ON TOP of the extortion fee. I live in a great country.  |
there have been many technical support calls I needed to make that required that. very awkward when you are the tech in the field trying to get someone to step up to the plate to pay for it