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I find it amusing that people still think the world speaks English. I can't feel for people who refuse to try and understand someone who's English is not their first language. Most people who speak English as their first language, only speak one language which is sad, really. I feel ripped off not having learned a second, third or even forth language. My wife speaks 3 languages well and 2 others ok, her English is as good as any Canadian or American, better than most Malaysians to be sure, but almost everyone here speaks 3 languages. I worked with people who were learning English as their 5th, 6th even 7th language, it changed my views a lot, I started learning my first second language, but I'll never be proficient at it.
Call centers have been in India for years and I'll bet you wouldn't know it, these companies spend billions of dollars to "Americanize" the operators. Good call centers are almost seamless or so I'm told, I have never needed one, I can still read a manual.
So for anyone that is upset by having to talk to some foreigner about their products remember this. How many people do you know that would do that job for what these people are being paid. I doubt you would want the job, the average here in Malaysia is RM1500/month ($500 usd). Could you afford to live on that wage in any state, province or territory in a developed country? If you can you should write the book, you would be a millionaire! Companies like Dell and IBM (to name a few) keep their costs down, and making it affordable for you to own their products, this means you get telephone support from a 3rd world country.
If you are unhappy with this level of support, you should consider buying products that don't use out-sourced call centers, good luck finding any! I think you would be very surprised where your calls are rerouted.
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