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Ideally, it would be nice to bombard the publishers with mail as well, but the beauty of the one-star reviews is that it's easy to post them, it's public pressure, which is more effective than private expressions of annoyance, and it influences other customers to do the same thing.
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You've hit the nail on the head with my bolding of your text. Thank you for saying it for me. I'll bow out of the conversation, now, with one final thought: "The right thing to do is very rarely the easiest thing. The right thing usually requires
more effort."