from Sony...
2. ACCIDENTAL DAMAGE FROM HANDLING (referred to as "ADH").
If Your service plan covers ADH, it will be listed on the front of this Service Contract. Your Product is protected against accidental damage FROM HANDLING. ADH Coverage begins on the Product purchase date. Any claim for ADH is subject to the total dollar limit for Your Service Contract which is listed in Section 6 below. ADH only covers operational or mechanical failure of Your Product as a result of damage from an unexpected or unintentional external event, such as drops or spills, that arise from normal handling and use of the Product as intended by the manufacturer. It does not include protection against normal wear and tear, theft, loss, misplacement, viruses, reckless, abusive, willful or intentional conduct, cosmetic damage, missing parts and/or other damage that does not affect the unit functionality, and any other limitations listed in Section 12 below.
In order to make a claim for coverage under ADH, You will have to provide an explanation of where and when the accident occurred as well as a detailed description of the event. Failure to provide this information will result in claim denial.
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