[Will70]

Hi,
I own a Kindle 3G
Last Friday, I turned on my Kindle and it automatically started a software update. Unfortunately, my Kindle froze during the update and it's been unresponsive since. The only thing I see is the "Software Update" screen.

My Kindle is fully charged. I've tried hard resets many times but it doesn't do anything. When I plug it into my computer with my usb cable, my computer doesn't recognize it. I've tried it with a different usb cable, on different computers (Windows and Linux) and made sure it was plugged into a powered usb port. Nothing seems to work.

I've called Amazon and they will replace my Kindle. Before sending my Kindle back to Amazon, I would like to backup my private content but since none of my computers recognizes my Kindle, I'm kind of stuck. Does anyone have an idea how I can fix my kindle or have a solution on how I can access the contents of my Kindle.

Any help would be appreciated!

Thank you.

Will