That is strange. However, there should be a way for your delivery service to provide you with a hard-copy of the tracking information. If they can, even if it takes a few days, make a copy and forward that to Bookeen. Obviously, keep a copy for your records.
Derek
Quote:
Originally Posted by David B
Well, I have a new problem with Bookeen now, they say they still did not received the cybook I sent them back two week ago, while the transporter says that the shipment number is no longer in their system since the 26.01 so it was probably delivered this day (that would make sense as I sent it the 23.01).
I started a procedure with the transport company. Let see what happens.
I am so frustrated! I received the cybook as a christmas gift and played with it only 4 or 5 days!
Booken answered my emails after I sent it twice, it comes better and better, last time I had to send it three times... I am so pissed off with this...
|