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While that's probably true about PC Richards, it's sadly true for just about all appliance chains. I've had better luck at my local PC Richards the few times I've shopped there then many other options in my area. And though I DID have a problem for a while with the charge for my reader purchase, which I confirmed was resolved properly within a few hours, I must say that everyone I dealt with, from the phone reps to the people in the store, were VERY pleasant to deal with.
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