@ Boca: Glad to hear that your issue was resolved.
Good to know that SONY is *trying* to turn over a new leaf regarding customer Service. Transparency, and shining Fora like this seem to have a positive impact on companies.
I have a possibly related question:
Does anyone else get "invalid format !" in otherwise readable files?
I have a Jasper Fforde book (Fourth Bear) that gave me that notice in the first ten pages every other page. A number of formatting hiccups are evident, like dialogue starting a new paragraph rather than continuing on the same line.
Any ideas? Sorry to hijack the thread, but thought it might be relevant.
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