i have bought mine through the italian web store
http://store.simplicissimus.it/lettori-ebook/asus
the shippment in eu is free, delivery was like 3-4 days (ground service only)
they were very responsive and always nice and helpful, keeping me updated on my order status and responding to my nugging about the shippment etc.
I have not been experiencing any hardware issue so far so I cannot say anything about the service - the software has been updated twice since January and this is the only thing I am looking for improvement from... the device itself is awsome and I love it even more each day!