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I'm even more impressed with Amazon's customer service. Sunday I was verbally told 7 to 10 business days for the replacement. Came down with the flu so I haven't been near my PC since Monday and today I checked at Amazon and the estimated delivery said March 4 to March 18. I was really depressed by that. (Yeah, I know a little dramatic but I'm still pretty wonky.) About an hour ago I received an email telling my my replacement Kindle will be here tomorrow. So replacement time is 5 days, which is great considering the high demand for the device.
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