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I'm glad they're finally starting to fix this issue. Hopefully they'll go back and un-DRM the stuff from Carina Press and the other imprints who've publicly committed to DRM-free when possible.
In the meantime, it's great that they'll be able to serve up the files themselves and hopefully not have to continue eating the 22 cent cost of each unneccessarily DRM-ed book.
Hopefully this lets them keep going with the coupon discounts and other customer-friendly niceties. Or perhaps invest a bit more into training their CS staff. Either way.
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