Quote:
Originally Posted by pdurrant
You should be able to contact them via the web site - click on the "Contact Kindle Support" button in the link I gave.
Otherwise, you should be able to each them by phone. Doesn't +1 206 266 0927 work for you? (The + represents the international number dialling prefix. In most countries it's 00)
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yeah I didn't realize I had to add 00
Thanks a ton!
Quote:
Originally Posted by Mortis
If I remember right there was a post about Amazon replacing a broken screen, in the Kindle thread maybe? Sorry I can't find it now, I don't remember the outcome. Sorry for the useless information.
Call them, the worst they will do is not fix it.
Good luck |
Quote:
Originally Posted by Iridal
Oh no! I hope they'll replace it! I'll keep my fingers crossed for you ...
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Quote:
Originally Posted by kennyc
Oh No!! If you are not joking...call/contact Amazon...
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Thank you guys
@ desertblues: yes the 2nd effort was efficient
So, I called them, first I got in the hand of a guy called Josh... or something
and it didn't work so well, 10 mins later I called up again and a woman named Caroline S. was a real nice one
She told me she would create a replacement order with charges using a gift certificate balance that she applied to my account - no charge was placed on my credit card. The replacement kindle will be here on 8th April, via Priority International Courier. wow. Oh and I needn't return my broken kindle back to Amazon either
so I think it should be a nice proof of how fragile Kindle is. And an e-mail came later, confirming all the details
Amazon rocks!